Legal

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Docuplete platform and related services. Please read them carefully before creating an account.

Effective: 1 January 2025 · Version 1.0

1. Acceptance of Terms

By accessing or using the Docuplete platform (the "Services"), you agree to be bound by these Terms and by Docuplete's Privacy Policy. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree, do not use the Services.

Docuplete reserves the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes by email or in-app notification. Continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms.

2. Definitions

3. The Services

Docuplete provides a cloud-based document-automation platform that enables Customers to upload PDF templates, configure form fields, send Interview Sessions to clients, generate completed documents, and collect electronic signatures. Specific features depend on the Subscription plan selected.

Experimental Features. Docuplete may release experimental or early-access features (such as new API connection types, routing configurations, or UI workflows) before they reach general availability. The core document-processing engine — field mapping, validation rules, PDF generation, and e-signature capture — is rules-based and deterministic; it is not powered by AI or machine-learning models. Experimental features may be modified or discontinued with reasonable notice; any such feature that touches document output will be clearly labelled so customers can make an informed decision before enabling it in production workflows.

Availability. Docuplete targets 99.9% monthly uptime for paid plans. Scheduled maintenance windows will be communicated in advance where practicable. Docuplete is not responsible for interruptions caused by factors outside its reasonable control.

4. Accounts and Access

  1. Registration. You must provide accurate and complete information when creating an account and keep it current.
  2. Credentials. You are responsible for maintaining the security of your account credentials. Notify Docuplete immediately at legal@docuplete.com if you suspect unauthorised access.
  3. Multi-Tenancy. Each account is isolated. Docuplete enforces technical controls to prevent cross-tenant data access. You must not attempt to access another customer's data.
  4. Seat Limits. Your Subscription includes a defined number of user seats. Adding seats beyond your plan limit may result in additional charges.

5. Acceptable Use

You agree not to use the Services to:

Docuplete reserves the right to suspend or terminate access for violations of this section without prior notice.

6. Customer Data

  1. Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data.
  2. Licence to Docuplete. Customer grants Docuplete a limited, non-exclusive licence to process Customer Data solely to provide and improve the Services and as set out in the Privacy Policy.
  3. Responsibility. Customer is solely responsible for the accuracy, legality, and quality of Customer Data. Docuplete is not responsible for Customer's compliance with laws governing Customer Data.
  4. Sensitive Data. Processing of Special Categories of Personal Data (including health information, biometric data, financial account numbers, tax identification numbers, and government-issued IDs) is strictly permitted only after both parties have executed a Docuplete Data Processing Agreement (DPA). The DPA establishes the technical and organisational safeguards, sub-processor obligations, and data subject rights procedures required by applicable law. A standard DPA is available at docuplete.com/legal/dpa/. Uploading Sensitive Data without an executed DPA constitutes a material breach of these Terms and may result in immediate suspension of access.
  5. Retention. Customer Data is retained for the duration of the Subscription and for 90 days thereafter, after which it may be permanently deleted. Customers may request earlier deletion by contacting legal@docuplete.com.
  6. Customer Configuration Responsibility. Docuplete automates document generation and data validation based entirely on the field mappings, validation schemas, interview questions, and routing rules configured by Customer. Customer is solely responsible for verifying that all configurations — including field mappings, conditional logic, validation patterns, and any downstream integrations — are accurate and fit for purpose before executing production workflows. Docuplete does not independently verify that a Customer's configuration correctly reflects the Customer's intended business logic. Errors in customer-configured rules that cause data to be mapped incorrectly, routed to an unintended destination, or validated against an incorrect schema are the Customer's responsibility. Docuplete's liability for such configuration-driven outcomes is excluded to the maximum extent permitted by applicable law.

7. Electronic Signatures

  1. Legal Validity. Electronic signatures facilitated by the Services are intended to comply with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act), the Uniform Electronic Transactions Act (UETA), and equivalent legislation in other jurisdictions. Docuplete does not provide legal advice; Customers are responsible for determining whether electronic signatures are legally valid for their specific use cases.
  2. Signer Consent. Before a signature is captured, signers are presented with a mandatory intent confirmation attesting that they are the named individual and that they intend to sign the document electronically.
  3. Audit Trail. Docuplete creates an audit trail for each signed document including: signer identity token, email OTP verification timestamp, IP address, user agent, and a SHA-256 hash of the signed PDF. Customers must retain these records in accordance with applicable law.
  4. Qualified Timestamps. Completed documents may receive a qualified timestamp from a trusted timestamping authority (TSA). The timestamp proves the document existed in a particular state at a particular time.
  5. Customer Obligations. Customer is responsible for obtaining any consent required by applicable law from signers before sending an Interview Session, including consent to use electronic records and signatures under the ESIGN Act.

8. Fees and Payment

  1. Subscription Fees. Fees are as set out on the Docuplete pricing page or in an order form. All fees are in US dollars unless otherwise stated.
  2. Billing. Subscriptions are billed in advance on a monthly or annual basis. Usage-based charges (e.g. additional sessions or seats) are billed in arrears.
  3. Payment. Payment is processed via Stripe. By providing payment details, you authorise Docuplete to charge your payment method for amounts due.
  4. Taxes. Fees do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities. Docuplete will add sales tax where required by law.
  5. Late Payment. Overdue amounts accrue interest at 1.5% per month (or the maximum allowed by law, if lower). Docuplete may suspend access for accounts more than 30 days past due.
  6. Refunds. All fees are non-refundable except as required by applicable law or as explicitly stated in an order form. If Docuplete terminates your account without cause, you will receive a pro-rata refund of prepaid fees for the remaining Subscription period.
  7. Price Changes. Docuplete may change subscription prices with at least 30 days' notice. Continued use after the effective date constitutes acceptance.

9. Intellectual Property

  1. Docuplete IP. The Services, including all software, algorithms, user interfaces, and documentation, are owned by Docuplete and protected by applicable intellectual property laws. These Terms do not grant you any rights in Docuplete's IP other than the limited right to use the Services during your Subscription.
  2. Feedback. If you provide suggestions or feedback about the Services, Docuplete may use such feedback without restriction or obligation to you.
  3. Output Documents. Output Documents generated from your Customer Data belong to you, subject to Docuplete's right to process them to provide the Services.

10. Confidentiality

Each party agrees to keep the other party's Confidential Information confidential and not to disclose it to third parties without prior written consent, except as required by law or to the extent necessary to perform obligations under these Terms. "Confidential Information" means any non-public information disclosed by one party to the other that is marked confidential or that should reasonably be understood to be confidential. This obligation survives termination of these Terms for a period of five years.

11. Warranties and Disclaimers

Docuplete warrants that: (a) it has the legal authority to enter into these Terms; (b) the Services will perform materially in accordance with the documentation; and (c) it will implement commercially reasonable security measures to protect Customer Data.

DISCLAIMER. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. DOCUPLETE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DOCUPLETE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

INDIRECT DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CAP. DOCUPLETE'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) US $500.

These limitations apply regardless of the form of action and do not apply to: (i) Customer's payment obligations; (ii) either party's indemnification obligations; (iii) death or personal injury caused by negligence; or (iv) fraud or wilful misconduct.

13. Indemnification

By Customer. Customer shall indemnify, defend, and hold harmless Docuplete and its officers, directors, employees, and agents from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising from: (a) Customer Data; (b) Customer's use of the Services in violation of these Terms or applicable law; or (c) Customer's relationship with its end clients.

By Docuplete. Docuplete shall indemnify, defend, and hold harmless Customer from any third-party claims alleging that the Services, as provided and used in accordance with these Terms, infringe any U.S. patent, copyright, trademark, or trade secret. Docuplete's obligation does not apply if the alleged infringement arises from Customer Data, modifications made by Customer, or use of the Services in combination with third-party products.

14. Suspension and Termination

  1. By Customer. Customer may cancel its Subscription at any time through the account settings or by contacting legal@docuplete.com. Cancellation takes effect at the end of the current billing period.
  2. By Docuplete for Cause. Docuplete may suspend or terminate access immediately if Customer violates Section 5 (Acceptable Use), fails to pay fees, or engages in conduct that poses a security or legal risk.
  3. By Docuplete without Cause. Docuplete may terminate these Terms without cause on 30 days' notice, in which case Customer will receive a pro-rata refund of prepaid fees.
  4. Effect of Termination. On termination: (i) all licences granted herein terminate; (ii) Customer may export its data during a 30-day wind-down period; and (iii) Docuplete will delete Customer Data in accordance with Section 6(e).

15. Dispute Resolution

Governing Law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

Informal Resolution. Before initiating formal proceedings, parties agree to attempt in good faith to resolve any dispute informally for at least 30 days after written notice.

Arbitration. Any dispute not resolved informally shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, USA. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. Each party waives any right to participate in a class action, class arbitration, or representative proceeding. You may only bring claims against Docuplete in your individual capacity.

Injunctive Relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction without first submitting to arbitration.

16. General Provisions

  1. Entire Agreement. These Terms, together with the Privacy Policy, any order form, and any executed DPA or BAA, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements.
  2. Severability. If any provision is found unenforceable, the remaining provisions continue in full force and effect.
  3. Waiver. Failure to enforce any provision of these Terms is not a waiver of future enforcement.
  4. Assignment. Customer may not assign these Terms without Docuplete's written consent. Docuplete may assign these Terms in connection with a merger, acquisition, or sale of assets.
  5. Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  6. No Third-Party Beneficiaries. These Terms do not confer any rights on third parties.
  7. Notices. Legal notices to Docuplete should be sent to legal@docuplete.com. Notices to Customer will be sent to the email address on file.
  8. Contact. For questions about these Terms, contact legal@docuplete.com.